If you’re on Twitter, you’ve probably heard of Tweetsgiving (which starts today!) and the Twitter Kids of Tanzania. In last night’s The Social Nerdia Show! I had an awesome conversation with Stacey Monk, founder of Epic Change, the non-profit organization behind Tweetsgiving that “invests in people with incredible stories“. It was easy to see that Stacey’s heart is as big as her dreams to make a difference the world.  Her story is quite powerful and so is the story of those that her organization is helping and working with.

Listen to the entire conversation with Stacey on the Flash player below. You can also subscribe to us on iTunes, stream from mobiles on Stitcher, and listen to upcoming shows LIVE on blogtalkradio.

“We believe there are incredible people across the globe that are creating change in their own community; we try to amplify their visibility and impact,” explained Stacey about what drives Epic Change. Tweetsgiving was a project that Epic Change “imagined six days before American Thanksgiving in 2008 with six volunteers, and launched only 48 hours before Thanksgiving.”

The Tweetsgiving idea was simple: ask people to share about what they were thankful for and ask them to donate to the project if they felt moved to do so. The result was over $10,000 in donations that were invested to build a classroom at a school founded by Tanzanian Epic Change fellow “Mama Lucy” Kamptoni, a woman who used her own money to open up a school that today serves more than 300 kids.

The Twitter handles of those who made donations were painted in the room so it is no coincidence that Twitter and the “@” symbol have become quite popular in the school in Tanzania. These days, Mama Lucy and the kids have become passionate users of the microblogging platform and you can follow them yourself here. ”They do not yet have a library, but they access to a world of information!,” Stacey said with much excitement about the kids’ access to the internet, which has been made possible thanks to a recently donated Technology Lab.

The goal for Tweetsgiving 2009 is much larger than that of 2008 and Stacey told me that it includes building a library, a cafeteria, and a dorm for the kids in Tanzania. (more…)

Rick Marini is the founder of SuperFan, a site built around the idea that people are passionate about all kinds of things, from bands and celebs, to brands and video games. In short, SuperFan is a social hub for the things you love. It’s also a great way for companies to get acquainted with their true fans. It is no coincidence that Rick, an experienced entrepreneur and Harvard MBA, has gained not only loyal super fans, but also advisors like Dwight Howard and Shawn Fanning. Below are some questions that Rick answered for Social Nerdia. Enjoy!

1. How do you define the word “fan” and why do you think it has become such a key element of the social web?

I define a “Fan” as someone who has a genuine interest or passion for something and is proud to be associated with it. People around the world are passionate about their favorite music, sports, entertainment, games, books, places, products, schools and so on.  Everyone is a fan of something.

2. From Second Life to World of Warcraft and $1 gifts on Facebook, virtual currency is becoming.. normal. What is the future of online currencies and micropayments?

The future of “Web 3.0” will be centered on social games that utilize virtual currencies and micropayments.  Most of these games are free-to-play but also include special features where players can enhance their playing ability by purchasing virtual currency to exchange for virtual goods.  Some examples of virtual goods include clothes for an avatar, plants for a virtual farm or garden, power-packs for more energy, or tools/weapons to complete game tasks faster.  The virtual goods market in the US will be $1 billion in 2009 and is expected to be $1.6 billion in 2010.  The Asian market is already at $5 billion in 2009.

3. As a Harvard MBA, what do you think post-recession MBA programs could do to better prepare technology and business leaders?

“Post-recession MBA’s” have the benefit of experience and that should be applied to business leadership.  The risk-reward ratio was out of line for the past several years and that drove short-term greed.  I think great business leaders have a long-term perspective.  They understand that there can be bumps in the road but they also realize that getting to the final destination takes a lot of hard work and taking short cuts rarely works. And sometimes those short cuts can have an enormous impact on the ability for everyone to drive towards those long-term goals.  We are now digging out of that unfortunate situation. (more…)

Web 2.0 tools and technologies, things like blogs, wikis, podcasts and RSS, are changing the way companies communicate and collaborate, both internally and externally with customers, partners and suppliers. In last night’s The Social Nerdia Show! I was able to speak with Michael Chui about how companies can successfully leverage Web 2.0 and social media. Michael, a McKinsey & Company consultant serving technology and telecom clients, has been co-leading research on emerging long-term technology trends and their impact on clients and some of this research can be found on studies published by The McKinsey Quarterly, including “Six ways to make Web 2.0 work.”

Listen to the entire conversation with Michael on the Flash player below. You can also subscribe to our shows on iTunes, stream from mobile phones on Stitcher, and listen LIVE on blogtalkradio.

For the past 3 years, Michael and his McKinsey team have been surveying over 2000 executives on their use of Web 2.0 in the enterprise. “There has been an evolution; the number one thing that has changed over the years is continuing adoption and usage,” Michael explained.

As more and more enterprises experiment and deploy the tools, it seems like more of them are starting to realize their real value. Michael explained that the results are impressive because “two thirds of respondents actually reported driving real business benefits from the use of Web 2.0 in the enterprise, which is quite a powerful result.”

Some of the benefits discovered include an “increase in speed to access knowledge and expertise, increase in cost-savings related to communication and travel, increase in employee satisfaction, and increase in the effectiveness of marketing and customer satisfaction.”

(more…)

Samsung is one of the most admired companies in the world. With a roster of high-quality HDTVs, smartphones, and cameras, it is not surprising that the company’s products speak for themselves, but there is also very talented people making sure the world knows about the latest and greatest from Samsung. Last night, on The Social Nerdia Show! live podcast’s 28th episode, I had a conversation with Matt Moller and Keith Swiderski, Samsung’s Social Media Strategists. They told me all about their customer-centric approach to engaging with people on the social web and provided some advice for making an impact in social media.

You can listen to the entire conversation with Matt and Keith on the Flash player below. You can also subscribe to all our shows on iTunes, stream it from a mobile phone on Stitcher, and listen to it LIVE on Thursday nights on blogtalkradio.

Samsung has been doing several things all over the social web, including campaigns like Tap & Take, Twitter accounts, and even incredibly popular Extreme Sheep LED Art. However, Samsung is not new to social media. From message boards and forums like the ones found on CNET to early social networks, Samsung has always paid close attention to what people say online.

“In addition to listening and gathering, we want to go out and actually engage customers and help them get the most out of their products,” Keith explained. “When Windows 7 beta came out a lot of people were using our netbooks. We found out that people really liked it and it enabled us to know how people were using our products.” He continued by saying that “moving on to Twitter and Facebook was a natural extension to let consumers know that we’re about more than just our products.”

Social Media at a Large Multinational

Because Samsung is such a large company, “a lot of these (social media efforts) evolved from the bottom-up. Samsung empowers its people with getting involved in new things and being on the cutting edge,” Matt explained. Samsung doesn’t have a social media policy with specific details about what employees can and cannot do online. “Samsung feels strongly in its employees right to freedom of speech and being able to express themselves.”

Matt also said that the different territories and regions worldwide are able to take control of how they reach customers with social media. While there is a consistent and unified message for the Samsung brand, Matt also said that he doesn’t think there will ever be a “central entity that will control all social media” because that would not really align with what social media is about. (more…)

People-powered. Those two words joined by a dash immediately remind me of Wikipedia. And Wikipedia might be the biggest inspiration for GiffGaff, a new MVNO in the UK running on the O2 network, that promises to change things in the mobile world. MVNOs have come and gone for many years, usually with little more than clever branding and low prices.

However, we already established that GiffGaff was inspired by Wikipedia, remember? And Wikipedia is a very social site… that’s, well, powered by people. So maybe this MVNO has something new that’s worth looking into.

GiffGaff, whose name comes from a Scottish expression  that means “You give something, I give you something back,” claims to also be powered by people. They haven’t launched  (the plan is to become available before Christmas of this year) and no customer phone calls have been made, but the company is already leveraging the wisdom of the crowds. GiffGaff’s in-the-making community has already provided ideas such as “copy to Twitter” functionality for text messages. So GiffGaff is not crowdsourcing ideas, but that’s only the beginning. They are also going to crowdsource their marketing (again, not a huge deal). But more importantly, they are going to crowdsource customer service.

There are a lot of intelligent and passionate people helping each other out on forums and blogs all over the web, from cell phone geeks to home improvement DIYers, so it makes sense to think that people could help each other out in such a way that a company no longer needs a call center. I can imagine that PowerPoint presentation going something like this: 1) Customer service is difficult. 2) Customer Service is expensive. 3) Let’s make customers serve each other. (more…)