Archive for September, 2010

Marcia Conner on Transforming Organizations through Social Media and Social Learning

Sep 18, 2010 Author: Esteban Contreras | Filed under: brand, business, customer service, interview, marketing, PR, social media, technology, Twitter, Web 2.0

Marcia Conner is a partner at Altimeter Group and the co-author of “The New Social Learning.” She blogs at http://learnativity.com/ and tweets as @marciamarcia.

The book is a good read for anyone interested in learning more about how companies can leverage social technologies and tools to become, well, better companies. I asked Marcia a few questions to go deeper into some of the topics on the book, and here’s what she kindly had to say.

1. If social learning is truly a competitive advantage, how can companies that are late to the game differentiate and compete?

The competitive advantage doesn’t come from the technologies themselves associated with social learning. It comes from the expertise and perspective your people have today that’s often never shared with anyone or put to use in the organization. Social media tools can provide venues for people to connect in ways they hadn’t before, differentiating an organization by the quality and brainpower of their people who now can build new approaches together that they couldn’t before.

2. In today’s culture of sharing, does it make sense for companies to publicly display real-time information about how they are performing and how consumers are talking about them on the social web?

Customer perception — heck, even employee perspective— has been posted on bulletin boards and user group meetings for years. If you don’t believe that, google your company then read 10 or even 20 pages into the search results to see all of the places where you’re talked about now. The trouble with many of those venues is that they are only from a narrow slice of your customers, often without additional insights from people within your organization who have additional information. By engaging with those people in those spaces… or better yet, creating venues for a healthy conversation about what you are doing right and what you need to improve upon, you are far more likely to learn from people’s experiences and correct misperceptions and give people with alternative (and possible more favorable) views a chance to weigh in too.

3. What is needed to inspire and create change at companies with an “anti-social” culture? (more…)

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It’s Time to Unbrand Personal Branding (A Rant)

Sep 4, 2010 Author: Esteban Contreras | Filed under: advertising, brand, business, marketing, media, personal branding, social media

I have a few problems with “Personal Branding.” I’ve read a lot about the topic and the recommendations provided are all pretty good. Things like creating a blog, signing up to services all over the web, tweeting, podcasting, commenting, getting a yourname.com, checking-in, speaking at conferences, creating content, connecting on LinkedIn, name dropping, making fun of MySpace, etc.

I’ve done most of these things myself and they’ve all been helpful. I wouldn’t be a Social Media Manager if I hadn’t tried all of these. More importantly, doing them has been a fun and rewarding learning experience.

Still, I don’t like that ”personal branding” is sometimes sold as a roadmap to success. It’s sold as a way to make money and become a micro-celebrity. Celebrities are often associated with “personal branding,” as if the average person could ever be Oprah. I’m sorry but Oprah doesn’t need Twitter to be Oprah and if she wrote a book about success, I doubt she would start with “How To Tweet Your Way to Success.” The fact is Oprah happens to be a nice likeable lady that worked like crazy for many many years.

Another thing I don’t like when I read about “personal branding” is that they often fail to mention that actual branding at companies includes a heck of a lot more than just doing social media marketing. Sure, anyone can grab a marketing book and say “see, you can do all of these things, starting with the 4 P’s.” Again, just like with Oprah, McDonald’s did not become McDonald’s over night.

Please don’t get me wrong, I have huge respect for anyone that has ever written about the topic and I know their intentions are probably good (I myself try to share what I’ve learned about and in social media and would love to be able to even start writing a book some day).

My really big problem with “personal branding” is… the term itself. People don’t need to be more like brands. Brands need to be more like people. (more…)

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Guide to Samsung Galaxy Tab Initial Web Reactions and First TV Commercial

Sep 2, 2010 Author: Esteban Contreras | Filed under: advertising, android, apps, business, creativity, innovation, marketing, media, mobile, pop culture, samsung, social media, technology

The Samsung Galaxy Tab was unveiled today at IFA in Berlin. As Samsung USA‘s Social Media Manager, I’m a bit biased about all things Samsung (and Android in general), but I’ve seen the Galaxy Tab myself and it is truly an impressive device. I’ll keep sharing my thoughts on Twitter @SamsungEsteban & @SocialNerdia, but here are links to initial reactions from around the web so you read some previews/reviews and watch some videos/photos.