tech + marketing + social media

About Esteban

Also known as: Esteban Contreras

Profile: Esteban Contreras started SocialNerdia.com in 2009. He is Samsung Electronics America's Social Media Manager. Find out more at www.estebancontreras.com

Website: http://www.estebancontreras.com

e-Mail: socialnerdia@gmail.com


Posts by Esteban


Google+ is off to a good start: A clean interface that works, interesting and useful  features, a great Android app, and a curious community of early adopters. The screenshots at the bottom of this post will give you a taste of what Google+ is but they will also likely show you what it is not, at least not yet.

Google needs to go above and beyond itself to make this worth our time and theirs. Right now Google+ (or Google Plus) feels like Google Buzz +1 but also like Facebook -1. It’s exciting, but not that exciting.

Below are 10 things that Google can do to change their reputation in the “social” space and become a dominant player instead of an awkward one.

1) Don’t Focus on the Technology

Google Wave was the future… and then it died. Google Buzz might as well be. Google must truly learn from those mistakes and focus on use cases that make sense to people outside the Googleplex. Why do people go online (beyond search and YouTube) and why/how/when do people interact with each other?

2) Compete with Facebook

Google needs to stop saying that this is not about Facebook. It is. It’s time to compete and compete well. Twitter might not be trying to create a Facebook but its definitely competing by enhancing its own network and doing things that are either very much in line with what Facebook is doing, or completely different. A competition is a competition regardless of whether you can coexist or not.

3) Google Ads

A Google social network without ads? Really? For how long? Google must be brave and put some ads up there. If it doesn’t, I simply cannot take this seriously. It’s not that I love ads, but without ads Google is pretending to be something it is not.

4) Make Changes and Soon

Google Buzz looks the same today as it did a year ago. That’s embarrasing and quite useless in a web that evolves on an on-going basis. There must be a long-term strategy and that must involve changes, updates, and major enhancements and announcements. It also includes making mistakes and doing a thing or two that people don’t like. Just do something beyond launching and don’t wait too long to do it. If there are no changes in the next month or two, I’m not staying around.

5) Integrate ASAP (more…)

Simon Mainwaring is founder of We First, a social branding consulting firm that helps companies use social media to build communities, profits and positive social impact. Simon is also the author of the book by the same name. Read my interview with Simon below, and make sure to follow him on Twitter @SimonMainwaring and find out more about the book at www.wefirstbook.com.

 

1. What led you to write “We First?”


I wrote “We First” for both personal and professional reasons. I was fortunate enough to have a long advertising career but still felt unfulfilled. I didn’t feel like there was an alignment between who I am as a person and what I did on a daily basis. With that in mind, I read the transcript for Bill Gates’ Creative Capitalism speech he gave at the World Economic Forum in which he said that government and philanthropy can’t fix the world on their own, they need the private sector to get involved. I saw this as an opportunity for me to find more fulfillment by becoming more purposefully engaged and also to use my skill sets to make a contribution. That was the genesis of writing the book.

2. What makes this book unique and why do people need to read it?


The book is unique for a couple of reasons. It does an effective job of consolidating a lot of different discussions going on right now, whether they’re about the future of capitalism, philosophical debates about self-interest, globalization, emerging technologies, the future of the developing world, and the impact of social technology. Specifically, the book is unique because it looks at an issue that many people have discussed: the future of capitalism through the lens of social technology. Mass adoption of social media has only occurred in the last three or four years, so what makes the book unique is that it looks at these questions through the lens of this new technology and provides three fundamental new solutions. First is a new partnership between brands and consumers connected by social technology and aligned around shared values that creates a third pillar of social change in addition to government and philanthropy. The second is the concept of contributory consumption, which builds on precursors like ‘1% for the Planet’ but extends to include not only retail, credit card, online, and mobile transactions, but also virtual goods when applying the concept of contributing a small portion of the sale of every good or service to a cause. Thirdly, the book proposes the formation of the Global Brand Initiative, which is a federation of brands that would combine their efforts and expertise to bring the best of the private sector into the social change space. So the book is unique because it lays out these three concepts.

3. It seems like people tend to come together in the midst of trials. What does that mean in a socially connected world?


Perhaps the most powerful impact of social media is its ability to connect people around what they care about. In times of trials, there are many pressing issues that motivate people to hope and work for change. In the last few years this has included everything from addressing persistent crises like hunger, disease and child mortality, through to unforeseen emergencies like the earthquake in Haiti, through to challenges the developing world faces such as the persistent recession after the global economic meltdown. Whatever the issue, social media allows people to connect around these shared concerns and to take action together, which is the most effective way to scale our response to these crises.

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According to recent eMarketer research, Facebook is the number one seller of display ads in the US. eMarketer expects Facebook to generate $2.19 billion in display advertising revenue this year.

How much is expected for Yahoo? $1.62 billion.

And what about Google? Only $1.15 billion.

We all know that if we want to place text ads on a website or blog, AdSense is the first place to go for revenue. AdSense is great because it delivers ads based on the website hosting the ad. But AdSense doesn’t seem to really know much, if at all, about the audience viewing the ads.

So what about display ads? And what about targeted, relevant display ads?

Mark ZuckerbergEveryone talks about targeted and relevant advertising, but no one has been able to deliver this in the way that Facebook can within Facebook.com.

It must be only a matter of time before Facebook decides to add advertisements to the Open Graph.

We already see “Like” buttons everywhere and companies like Amazon, CNN, Levi’s and Huffington Post have done some interesting personalization-like implementations on their sites.

Anyone can add a Facebook plugin in a matter of minutes.

So why not Facebook ads all over the web? Why not a FacebookSense of sorts that would allow both large and small sites to deliver targeted and relevant ads to Facebook users?

Think about. You’re connected to Facebook and happen to stroll away from Facebook for 5 minutes and end up on a sports blog. And let’s say you’re a young woman who recently got engaged. Facebook knows you’re engaged and you’re a young woman who likes to run so maybe it would show you a wedding dress ad and a Nike Women Sponsored Story. It might not be perfect because Facebook wouldn’t know whether you’ve bought that wedding dress yet but it would be a better experience than seeing an ad about muscle gain next to an ad for a questionable dating site, right?

And what about visitors who are not on Facebook or don’t feel like connecting to Facebook at that time? Well, Facebook could deliver ads based on the content of the site itself just as Google AdSense does.

My guess is that a Facebook AdSense coming and it’s coming before 2012. Why before 2012? Well, because 2012 is the alleged IPO year. Oh, and also because 2012 might be the end of the world. And Facebook doesn’t have time to wait until the end of the world.

It’s funny to see some of the same people who have praised Web 2.0 and social media for years and highly depend on social media themselves, pointing the finger at “social media experts.” These myopic blog posts get views and buzz, but they are so generic that it shows that they don’t really see the entire picture or are simply seeking attention by trying to stand out amidst a sea of social media related content and opinions.

Are these kinds of articles/posts new? Nope. Criticism of “gurus,” “ninjas,” “experts,” “snake oil salesmen,” etc. abound online. Everyone and their cousin has written about it (I’m sure I’ve done it myself and I apologize on behalf of my younger, ignorant self).

Ironically, many of the people  making these claims are the same ones that speak at conferences, write books, and appear on TV and magazine articles to talk about how much they know about social media. They speak as experts and then talk about a generic group of renegade “social media experts.”

Based on my experience, I know how some small business owners see social media and how very large corporations see social media. I also have interacted with PR/marketing/advertising agencies, technology vendors, and startups/developers to have enough of an idea of how they see it.

And from what I’ve experienced, regardless of what you read in blog post x, most large companies need people who specialize in social media in various areas of the organization. In the same way, most small businesses need help with getting started in social media.

Sure, it would be fantastic if everyone from the CEO to customer service reps, marketing departments, and the agencies helping them were not only aware of how the space is evolving on a monthly basis, but also had experience and deep knowledge about what works, what doesn’t, and what it all means for the organization.

In an ideal world, everyone would have experience and knowledge around social strategy, integration, execution, management, testing, and measurement, and everyone would know how to spend dollars correctly to make things happen efficiently, creatively and with relevance, but that is not the case. The fact is that most large companies are still learning and some are still skeptic, despite the strong data suggesting that people are spending a lot of their time and attention on social sites. It takes resources and money to provide great customer service and create great marketing. In the same way, most small businesses probably don’t even have the time to do much more beyond creating a Facebook page and putting a Facebook icon on a billboard.

Pointing a finger at “social media experts” is like pointing a finger at “media planning experts.” It’s terribly vague. (more…)

Privacy and safety have always been key issues in social networking, especially when it comes to children. While Facebook’s terms and conditions say that kids under 13 aren’t allowed on the site, no one is going to stop a 12 year old from claiming that she was born a year earlier. To make things easier for parents and provide a place for 8-13 year olds to connect, Everloop is a site that “creates a privacy loop around kids’ connections.” Below is my interview with Hilary DeCesare, co-founder and CEO of this social network for tweens.

1. What benefits does Everloop provide to tweens that may be too young for Facebook and too old for Club Penguin?

Online, tweens want fun while parents want safety, and Everloop delivers both. With more than 600 million Facebook users across the world, social networking site has changed the way people communicate and share information. Everloop has created a unique age-appropriate social media experience by interconnecting customized micro-social networkscalled “loops”. Loops featured on Everloop include community loops of common interest (art, science, culture, reading, sports, fashion, etc.). Social “looping” was specifically designed to allow tweens to share, communicate, and collaborate discretely with their friends while online.

The site also features creative applications, music, games, videos, photos, animation, user generated content and other integrated online experiences. No other social platform on the market today offers as many real-time communications, content-sharing, and collaboration features designed specifically for tweens.

2. What are some of the things that these kids are most interested in doing in social networks?

We’ve found that kids love sharing content with each other, chatting, playing games, creating groups and using technologies that are similar to those being used by their older siblings and parents.

3. Today’s tweens are growing up surrounded by technology and social media. It’s all very normal to them. What kinds of things do you think they will expect from the websites of the future?

I think kids expect and deserve a lot of the same tools adults use and that’s why we offer many similar features provided by major social networks. (more…)

The “Social Media Exchange” Empire Avenue has been getting a lot of buzz. While I heard about the site last year, people like Jeremiah Owyang, Peter KimScott Monty, Robert Scoble, Caleb Storkey and David Armano have written very interesting thoughts in the past week or so, and the community seems to be thriving like never before.

I was going to write a few fun Empire Avenue predictions (e.g. A “Buy” button that’s like the Facebook “like” button), but instead I decided to ask CEO Duleepa Wijayawardhana (aka Dups) a few questions about the past, present and future of his company. I think you’ll find his answers, including a hint about Foursquare as the next network to be integrated, very interesting!

Follow @dups and make sure to add some “DUPS” and “ESTEBAN” shares to your social portfolio.

1. What do you think about Seth Priebatsch’s prediction about the next decade being the decade of games and the “Game Layer?”

To be honest, I happen to believe that most of what we do in real life reflects the human mind’s love affair with what we call games. In fact, in most cases a game takes aspects of what we do in life, things we can understand, and place finite scores, missions, obstacles and rewards into it and then allow us to “play” it.

What I will agree with is the notion that this decade will be the decade that the mainstream understands the use of games and gaming layers in more than just building crops and shooting enemies. I do believe we are seeing the start of a generation that has grown up with computer games and can see that games can actually teach us about Real Life and, indeed, ourselves and how we affect our environment. It’struly an exciting time in my opinion.

2. There have been a few applications/sites that simulate investing in people, websites and organizations. What do you think is the one thing that positions Empire Avenue for success?

We studied almost every single one of them :). What we realized almost immediately is that stock market sites are based on current stock market models, which, I hate to say, are complex and almost incomprehensible beasts. With Empire Avenue, we actually went backward in time to a simpler market system. We have a system of “Market Makers,” who are algorithmic”people” who analyse your content and engagement, and create share prices every night. People add to or subtract from that share price by buying and selling. In effect we have created a very simple BUY/SELL/Earnings system which is not at all a real stock market — something that has many more Bids and Asks and so on. We admit, it does take a little while to “get it,” but if you start with Buy and Sell and watch your money grow, the game mechanics should lead you in the right direction. We also have a long way to make the whole thing simpler and easier. The one thing that puts us ahead, in my mind, is our team and our community. The team is dedicated, the community equally so, and they have helped us move the site to what it has become.

ESTEBAN on Empire Avenue

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As you might have noticed by now, curation is one of those topics that I get excited about. That’s why I was very glad to meet and chat with Steve Rosenbaum, CEO of Magnify and author of the book Curation Nation, in the Samsung Blogger Lounge at SXSW Interactive 2011. We talked about the difference between human and manual curation, as well as the idea of becoming an accidental curator and a few other things.

Check out the video and some photos below.



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