Here are the slides and video for my presentation about Samsung’s Customer-Centric Approach to Twitter and Social Media at the Corporate Social Media Summit in NYC.

For videos on the Q&A, please click here.

You can follow Samsung USA @samsungtweets and follow me @samsungesteban and @socialnerdia.

DISCLAIMER: The views expressed on this blog are mine and do not necessarily reflect the views of Samsung. Posts by contributors reflect their personal opinions and not those of their employers.

The MTV Movie Awards are happening right now and I don’t have MTV. I’m not a big fan of most pop music and blockbuster movies, but I must say I am always curious, especially from a marketing perspective. Knowing that Stamen Design had created a very cool Twitter data visualization for the VMAs in 2009, I went to MTV.com looking to see if they had done it again. And alas, I found Tweet Tracker.

Stamen knows how to visualize the crazy stream of text and links and hashtags that is Twitter, and this time was no exception. I was soon able to see comments about how awkward Kristen Stewart was, how surprising Sandra Bullock’s appearance was, and who won what, when, and even why. My initial thought was that this new Tweet Tracker did not look as good as the VMAs one did (and I certainly missed Kanye’s big face due to all the very interesting and opinionated tweets), but the functionality of Tweet Tracker goes further by letting you dive deep into what people are really saying in one of two ways:

“Cloud”

(more…)

Social Media is really all about this: integrating life and technology.

Facebook is the most widely used, widely known, and perhaps widely trusted social network in the world. As someone who got on Facebook when it first launched for universities (I was part of the SMU network before most people knew what Facebook was), I’ve seen Zuckerberg & Co. grow and change through the years, and one thing is for sure: Facebook has a bold and ambitious vision to become the web’s social platform.

I vividly remember having conversations in which people made fun of Facebook back when MySpace was “the social network.” I also remember making fun of Facebook myself… only to jump in a few days later and realize that social media was what I wanted to do with my life. I figured that the social web is full of visionaries and I’d rather spend my time learning from them and becoming a bit more like them (creative risk-takers with ideas that could change the world), than simply doing the whole get-a-job-to-buy-the-groceries thing. The social web was is fascinating and it’s evolving at a pace that is astounding. I wouldn’t be surprised if Facebook eventually actually try to connect us to everything (like I jokingly predicted a year ago).

Anyways, if I’m right in saying that social media is about the integration of life and technology, then Facebook is really unto something.

As the Social Media Manager for Samsung Electronics, I worried a bit when the rumors about the terminology changes from “Become a Fan” to “Like” started to emerge. (more…)

I’m a big fan of visualizations. For this year’s SXSW, Pepsi came back with an updated version of their “Zeitgeist,” created by Amy Hoy and Thomas Fuchs of Slash7. I liked this year’s version much better because it included Foursquare check-ins (which everyone was doing) and it seemed to be more relevant for people that were actually there.

I wish there was a Zeitgeist for every event that ever was so hopefully there is a trend toward more visualizations. Regarless of how you feel about the Zeitgeist’s actual value, it looks cool and it makes a non-tech company look very high-tech. Well done Pepsi. Well done.

Below are a couple of videos of the displays they had at the Austin Convention Center. Note the Samsung HDTVs :)

You read that right. I’m not talking about crowdsourcing, but crowdsurfing.

At SXSW Interactive 2010, I attended fantastic panels and solo presentations by people behind the brands, behind the books, and behind some of the most innovative tech. I met many very interesting people with whom I had very interesting conversations. I learned, I explored, I experienced, and I saw the potential of what this community could do in the next few years. To say the least, SXSW was unforgettable and I think anyone who is in marketing, advertising, PR, web development, design, user experience, customer service, etc., should head to Austin next year.

So when I heard about the usual post-event complainers talking about SXSW 2010 sucking.. I remembered being at Stubb’s with friends, watching a live Diggnation. Dice flying everywhere. A weird sense of FourSquare community. Fun. Excitement. Hope for a better world. Hope for a world where technology can make us all better people. And live streaming crowdsurfing…

Leo Laporte Crowdsurfing while Livestreaming TWiT:

Kevin Rose Crowdsurfing: (more…)

SXSW Interactive is full of startups and entrepreneurs. Some of them attend to listen to the panels. Others are there to speak, to party, to showcase their products/services, or simply to be part of SXSW history. Perhaps they are there because they want to be around people like them or maybe they are there because they truly believe their work could change the way we live, work, and play. While I met many entrepreneurs from all over the US and all over the world, here are a three memorable conversations partly captured on film. Regardless of the products they make, these are guys that I enjoyed talking to and briefly getting to know. Enjoy.

Touchscreens have been around for a while now. We’ve become used to them thanks to the wide array of small and personal mobile devices we carry on our pockets, manipulating them to open and close windows, zoom in and out on maps, and bring data to life as we move, swipe, hold, and press pixels. No longer do we have to think about interacting with computing devices with one single point of interaction. And no longer are we limited by a stylus, a mouse, or even a keyboard. Today, our fingers give us access to a wealth of digital information that we could only imagine decades ago.

While the mouse is still the main way in which we talk to the desktop, but that is certainly starting to change. I’m not saying the mouse is going away, but it’s starting to feel old, tired, and full of limitations. Its only a matter of time before all screens are controlled by our touch, and new and exciting applications that are manipulated by two, three, four or more points of interaction become the norm, not the exception.

Watch the various videos in this post to see the Microsoft Surface and Windows Phone 7 Series in action, as well as parts of the SXSW Interactive 2010 presentation “That Game Feels Nice: Tomorrow’s Touch Interaces” about Win7 touch games by Microsoft’s Amish Patel and Fuel Industries’ Philip Glofcheskie.

(more…)