Big ideas have been essential to advertising since it’s early beginnings, and they are often the subject of great admiration and inspiration. Many have become interested in the process of identifying big ideas, executing them, and measuring their success, but what about the process of coming up with those ideas? Where do big ideas really come from? 

Glenn Griffin and Deb Morrison are the authors of “The Creative Process: Illustrated,” a fantastic book about how advertising’s big ideas are born. They are also university professors and scholars who have built great ad programs; Glenn at SMU, and Deb at UT and the University of Oregon. On the most recent “The Social Nerdia Show!” we talked about creativity, education, the brilliance of Old Spice Man, award shows, BP’s advertisements, and of course, the release of their book, which includes insights from some of the ad industry’s greatest (ie. David Kennedy himself).

Listen to this entire episode of “The Social Nerdia Show!” with Glenn and Deb on the Flash player below. You can also subscribe on iTunes, stream from your phone on Stitcher, and listen to upcoming shows LIVE on blogtalkradio.

While there has been some debate about whether education has an impact on creativity, Glenn’s research as a PHD student showed that there is ”largely a positive and significant influence.” It was as a PHD student that Deborah became Glenn’s mentor and their conversations about the source of creativity, particularly in advertising, is where the idea for the book became implanted in their minds.

The Creative Process: Illustrated

Deb told me that “process matters“ and “process is beautiful” so their book is an exploration of “how people think about thinking.” (more…)

I’ve been thinking about the idea of crowdsourcing a lot this year. Last month, I wrote about giffgaff’s unique approach of crowdsourcing not just marketing and R&D, but also customer service. And, for the 33rd and last “The Social Nerdia Show!“ of 2009, I spoke with Robbie Hearn, the Chief of Member Experience at giffgaff to learn more about how this MVNO from the UK operates. Prior to joining company, Robbie was Head of Retention at Be Broadband, a O2/Telefonica subsiduary where he first realized just how powerful it was for a company to have a very engaged community.

Listen to the entire conversation with Robbie on the Flash player below. You can also subscribe to us on iTunes, stream from mobiles on Stitcher, and listen to upcoming shows LIVE on blogtalkradio.

giffgaff officially launched on Nov 23rd. “The project as a whole started to take form 9 months ago,” Robbie told me. “It’s gone from nothing to full launch in that period of time, which is very quick for a mobile company.” At first glance one might assume that giffgaff is just a regular MVNO, but giffgaff is truly changing the way a mobile company interacts with its customers.

I asked Robbie to explain what makes giffgaff so unique. ”We see a need and a gap in the market for a new model. We’re what we call people-powered,” he said. “In essence, we’re trying to really leverage all the great new trends and technologies around crowds; we want to engage our members more than any other mobile network in the UK.” Unlike other companies that try to control everything related to their brand, giffgaff lets its ‘members’ interact with the company and with each other online, and allowing them to be part of the company’s “marketing, R&D, and customer service; recruiting members and especially helping answer questions.”

Crowdsourcing Customer Service

Thanks to Wikipedia and companies like Doritos and Starbucks, we’ve all come to know about various forms of crowdsourcing, especially when it comes to marketing and R&D. But crowdsourcing customer service? Now that’s a new idea.

“Crowdsourcing customer service is almost like a misnomer. You don’t need a huge crowd, just a small group that’s absolutely motivated by helping other people; they are the super users,” Robbie told me. ”We don’t have a call center,” he added. “You go online, you type in whatever question you have, and the integrated search identifies an answer based on information giffgaff has submitted as well as information provided by users on the forum.”  (more…)

Cathy Brooks is a journalist, creative media strategist, and host of the Social Media Hour live podcast. She blogs at Other Than That, which is also the name of her consulting firm, and she has worked for companies like Tech TV (now G4) and Seesmic. In last night’s The Social Nerdia Show! I spoke with her about media, journalism, newspapers, technology, business, and much more. Cathy is not only highly entertaining, she is also incredibly insightful and thought-provoking.

Listen to the entire conversation with Cathy on the Flash player below. You can also subscribe to us on iTunes, stream from mobiles on Stitcher, and listen to upcoming shows LIVE on blogtalkradio.

Cathy’s tagline for her podcast is ‘it’s not about the tools, it’s about what you do with them,’ and it very well reflects her views on technology. She has much appreciation and enthusiasm for “the way that technology is used or not, successfully or not, and the impact that has on the way we buy things, share information, communicate with each other, and just evolve as carbon based life forms.”

The Two Medias

The fact that Cathy has much experience in traditional media led me to ask her about the now very widely use ‘social media’ term. She responded that there are two kinds of media, “media with a capital M and media with a lower case m.” The first one is ‘the media,’ and it includes outlets from large organizations like News Corporation and The New York Times Company, as well as blogs like The Huffington Post and Tech Crunch. “Lower case m (media) are the platforms, the technology, the things we use, the social networks, the real-time stream things like Twitter, Blogtalkradio, Facebook, YouTube, and the list goes on and on,” she explained.

While some would argue that the concept of media is not much more than a channel or a means to deliver some form of content, Cathy think that media has always been social. “Social media to me is a rather redundant term as opposed to an oxymoron like jumbo shrimp. Media is by its nature a social thing and it has become more so in its interactivity, crowdsourced nature, and user generated contributions,” she told me.

The Case for Journalism

There has been much talk about the death of the newspaper and the traditional media organization in the last few years, but Cathy thinks this has been “greatly exaggerated.” She continued to say that while “some of these types of media outlets, some of the mediums, may either die or change greatly, the need for journalism has never been more important.” (more…)

Have you ever wanted to see who is on your web site at any given time? I’m not talking about the number of page views that your web site got this month. I’m talking about now, right now. Well, Woopra might be able to help.

Last night, on The Social Nerdia Show! live podcast’s 27th episode, I had a conversation with John Pozadzides, the CEO of iFusion Labs, the parent company of Woopra, an innovative web analytics application that lets you see who your visitors are and what they are doing, in real-time.

You can listen to the entire conversation with John about blogging, analytics, marketing, social media, and much more, on the Flash player below. You can also subscribe to all our shows on iTunes, stream it from a mobile phone on Stitcher, and listen to it LIVE on Thursday nights on blogtalkradio.

Enter Woopra

Woopra makes me very excited about the future of real-time because real-time is how the web should be. It’s what the web needs to be. I’ve done my share of waiting, refreshing, and reloading, and if 2010 is not the year for the real-time web to explode and break out of the tech bubble and into the mainstream, then I’m going to hang out in real-time in real-life with actual friends under the real-time sky drinking some real-time water. So take note Google. And take note everybody else. Anyone creating online products and services has a bit to learn from the accomplishments of the FriendFeeds, FourSquares, Radian6s, and Woopras of the world.

I first heard about John P. and Woopra at WordCamp Dallas. I must admit that I did not realize what Woopra was at first. The words “live” and “real-time” simply did not sink in. But once installed, I was able to see who was visting socialnerdia.com at that point. I was used to getting some of this info from Google, but Google Analytics always provided it a day too late. Woopra is about the now, and that adds a whole new layer of meaning to how we measure the web. (more…)

Doug Aamoth is the Reviews Editor for CrunchGear.com, a TechCrunch blog that covers gadgets, gear, and computer hardware. TechCrunch started in 2005 and CrunchGear was added to the network in 2006 when Michael Arrington expanded the site to include a blog that focused on gadgets. Doug has been with the CrunchGear team since 2007 and he now also hosts the CrunchGear live podcast on Wednesdays at 3pm Eastern.

Doug spends a lot of his time reviewing products so I asked him about some of his favorites. He mentioned the Acer netbook 751h and he also told me that he just got iPhones on a family plan with his wife. “It’s hard not to talk about the iPhone. It’s still so far ahead of other phones.” But not all of his reviews are about phones and computers. I’ve noticed that he often writes about random things and deals, from sandals with metal detectors to left-handed underpants. “We try to have something up at the very least every half other so it’s hard to fill a day some times.” CrunchGear as a site does about 50 posts and Doug writes about 5-10 per day.

A lot of Doug’s work is reactive. 10% of the time Doug contacts a company, while they will contact him the other 90% of the time. Doug wakes up every day without really knowing what he’s going to write about because about 90% of what goes up on CrunchGear is reactive. And reactive can mean hard work. “It’s not the picture that most people get of bloggers waking up at noon. I wake up at 7am and work full steam.. until about 9 at night.” (more…)

Carol Phillips is a Notre Dame Marketing professor, Millennial marketing expert, and Founder/President of the consulting firm Brand Amplitude. I had the opportunity to chat with her on “The Social Nerdia Show!” yesterday. You can stream the show in its entirety below, stream it on blogtalkradio, and subscribe to the iTunes podcast.

Carol started teaching Notre Dame sophomores in 2003 and she quickly realized that this generation, often called Gen Y, was “very different“. While she expected Millenials to be very marketing savvy, she realized that they did not know that much about marketing and that inspired an article she wrote for AdAge in 2007. It was that article about what college students don’t know about marketing that introduced me to Carol’s work and writings.

Her blog describes Millenials as the group that outnumbers Baby Boomers and is determined to change the world. The idea of “changing the world” resonates with me so I asked Carol to elaborate on this. “Globally, when they do studies of Millenials, of what’s most characteristic about them, the thing that comes back is the Obama optimism, a passion to want to make a difference.” (more…)