On the most recent “The Social Nerdia Show!” I had a conversation with  Angela Natividad and Bill Green, the podcasters behind AdVerve.

Angela’s Twitter profile tells us that she is “VP-Marketing, hypios. Ad scribe, Culture Buzz. Hostess, AdVerve. And yes, still the wholesale purveyor of The Sass™.” Bill Green blogs at MTLB (Make the Logo Bigger), a personal favorite, and  has worked with lots of great brands. You might also know them from their work with AdRants and their appearances on The BeanCast.

Listen to the entire conversation with A &B on the Flash player below. Please subscribe to us on iTunes, stream from mobiles on Stitcher, and listen to upcoming LIVE shows on blogtalkradio.

Angela and Bill told me that they started AdVerve because they wanted to take ad podcasting in a new direction, to a place where every topic is welcome. “Every topic is about advertising. Advertising surrounds everything, all of the nuances from our culture,” Angela told me. Bill added that they wanted to have a “conversational (podcast) and see where things go, the way ad agencies are, the way creatives actually talk about situations.”

While the show is quite open-ended, both of them emphasized the importance of honesty and respect. “We’re careful about what we talk about on the show. We’re honest but respectful of anything that is confidential,” Bill explained. He told me a story that reflects just how much some advertisers and marketers are still not sure what do do with bloggers and podcasters: “There was an incident on the BeanCast where one of the guests on the show was fired, even though he didn’t say anything incendiary.. It was just a very nervous employer.”

Angela and Bill met through AdRants, a blog and email newsletter that provides “marketing and advertising news with attitude,” published by Steve Hall. “I knew Angela had a style that could transform into a different form,” Bill explained. Today, AdVerve already has 15 shows and its first episode was downloaded over 2,400 times. Regarding the future of the show, Angela told me that they “do see an opportunity for AdVerve to expand.” (more…)

I’ve been thinking about the idea of crowdsourcing a lot this year. Last month, I wrote about giffgaff’s unique approach of crowdsourcing not just marketing and R&D, but also customer service. And, for the 33rd and last “The Social Nerdia Show!“ of 2009, I spoke with Robbie Hearn, the Chief of Member Experience at giffgaff to learn more about how this MVNO from the UK operates. Prior to joining company, Robbie was Head of Retention at Be Broadband, a O2/Telefonica subsiduary where he first realized just how powerful it was for a company to have a very engaged community.

Listen to the entire conversation with Robbie on the Flash player below. You can also subscribe to us on iTunes, stream from mobiles on Stitcher, and listen to upcoming shows LIVE on blogtalkradio.

giffgaff officially launched on Nov 23rd. “The project as a whole started to take form 9 months ago,” Robbie told me. “It’s gone from nothing to full launch in that period of time, which is very quick for a mobile company.” At first glance one might assume that giffgaff is just a regular MVNO, but giffgaff is truly changing the way a mobile company interacts with its customers.

I asked Robbie to explain what makes giffgaff so unique. ”We see a need and a gap in the market for a new model. We’re what we call people-powered,” he said. “In essence, we’re trying to really leverage all the great new trends and technologies around crowds; we want to engage our members more than any other mobile network in the UK.” Unlike other companies that try to control everything related to their brand, giffgaff lets its ‘members’ interact with the company and with each other online, and allowing them to be part of the company’s “marketing, R&D, and customer service; recruiting members and especially helping answer questions.”

Crowdsourcing Customer Service

Thanks to Wikipedia and companies like Doritos and Starbucks, we’ve all come to know about various forms of crowdsourcing, especially when it comes to marketing and R&D. But crowdsourcing customer service? Now that’s a new idea.

“Crowdsourcing customer service is almost like a misnomer. You don’t need a huge crowd, just a small group that’s absolutely motivated by helping other people; they are the super users,” Robbie told me. ”We don’t have a call center,” he added. “You go online, you type in whatever question you have, and the integrated search identifies an answer based on information giffgaff has submitted as well as information provided by users on the forum.”  (more…)

Jonathan Crowley is the co-founder of Black20, a multi-platform digital studio that operates out of Long Island City, Queens. There’s a good chance that you’ve seen or at least heard of one of their viral videos or award-winning web series, which have been viewed by over 60 million people. A recent partnership with 15 Gigs means their entertaining content is going to reach even more people. Prior to co-founding Black20 in 2007, J. Crowley was a part of NBC Digital Studios developing comedy programming for the network’s digital initiatives. You can check out more of their programming at Hulu and Black20.com.

1. Black20 recently partnered with Fox TV Studios’ 15 Gigs to produce Web-based pilots like “Heart Felt.” What kind of relationship do you have with FTVS and how has it been working with them?

We partnered up with FTVS to create innovative and cheap-to-produce content for the web, and always with an eye towards its extension to other platforms like television.  We view it as both an opportunity to develop stories and formats that can really speak to a Web-video-consuming audience and also as a chance to play around with a much more cost-efficient development model.

“Heart Felt” is merely one example of a digital pilot we produced to gauge our audience’s appetite.  In this case we wanted to test whether people wanted to watch a comedy about relationships between people and puppets. The viewership and feedback were very strong, so we now look at how to shape this series for both online and television platforms.

2. Black20 seems to focus on the content instead of spending money on marketing. What are some of things you need to do when creating content that is meant to be spread by the online masses?

We’ve never paid a single cent for marketing or promotion. We’ve relied on our content to virally spread itself. Sometimes it works. Sometimes it doesn’t. It’s tricky predicting what videos will go viral, but we’ve realized content focused on nostalgia or topical events tend to spread much faster. Oh yeah, or anything related to Star Wars. (more…)

Samsung is one of the most admired companies in the world. With a roster of high-quality HDTVs, smartphones, and cameras, it is not surprising that the company’s products speak for themselves, but there is also very talented people making sure the world knows about the latest and greatest from Samsung. Last night, on The Social Nerdia Show! live podcast’s 28th episode, I had a conversation with Matt Moller and Keith Swiderski, Samsung’s Social Media Strategists. They told me all about their customer-centric approach to engaging with people on the social web and provided some advice for making an impact in social media.

You can listen to the entire conversation with Matt and Keith on the Flash player below. You can also subscribe to all our shows on iTunes, stream it from a mobile phone on Stitcher, and listen to it LIVE on Thursday nights on blogtalkradio.

Samsung has been doing several things all over the social web, including campaigns like Tap & Take, Twitter accounts, and even incredibly popular Extreme Sheep LED Art. However, Samsung is not new to social media. From message boards and forums like the ones found on CNET to early social networks, Samsung has always paid close attention to what people say online.

“In addition to listening and gathering, we want to go out and actually engage customers and help them get the most out of their products,” Keith explained. “When Windows 7 beta came out a lot of people were using our netbooks. We found out that people really liked it and it enabled us to know how people were using our products.” He continued by saying that “moving on to Twitter and Facebook was a natural extension to let consumers know that we’re about more than just our products.”

Social Media at a Large Multinational

Because Samsung is such a large company, “a lot of these (social media efforts) evolved from the bottom-up. Samsung empowers its people with getting involved in new things and being on the cutting edge,” Matt explained. Samsung doesn’t have a social media policy with specific details about what employees can and cannot do online. “Samsung feels strongly in its employees right to freedom of speech and being able to express themselves.”

Matt also said that the different territories and regions worldwide are able to take control of how they reach customers with social media. While there is a consistent and unified message for the Samsung brand, Matt also said that he doesn’t think there will ever be a “central entity that will control all social media” because that would not really align with what social media is about. (more…)

Bob Knorpp is the host of The BeanCast, a weekly round table podcast that gathers advertising and marketing thought leaders (aka actual ad experts) to discuss industry issues and current events. After many years in the ad industry, he started The Cool Beans Group, a marketing consultancy that provides B2B and B2C expertise in branding, strategic thinking, social media, and more. I had a great time talking to Bob on The Social Nerdia Show! and you can about our conversation, including 7 social media insights, below.

You can listen to the show in its unedited greatness using the BlogTalkRadio player, subscribing to the podcast on iTunes and/or streaming it on your mobile phone using Stitcher.

Podcasts are now everywhere and there is one for everything. Bob explained that “the competition (in podcasting) is really steep and there are so many choices… the chances of getting noticed are minuscule.” And yet, The BeanCast has made quite an impression on a lot of people in the ad industry. The show’s forward-looking slogan “The Best Marketing Podcast Anywhere,” is becoming a reality with every weekly show. With only a year and a half of being on the online airwaves, the show has gone from a water cooler experiment to an influential conversation that is a must-listen for anyone even remotely interested in marketing. As Bob told me, “you don’t need to build a huge audience to have impact, you just need to reach the right people.”

Reaching the right people is not enough though. To truly create an impact on a growing audience, Bob makes sure that The BeanCast is entertaining. “As much as I try to present a forum for smart people to present their ideas, my primary objective is to have an entertaining program.. that stimulates conversations.” The payoff of the show is a combination of information, entertainment and relevancy. And that’s probably why The BeanCast is one of my favorite podcasts: it showcases the thought-provoking views of experienced people in the ad industry, without being boring. (more…)

Carri Bugbee is the principal and founder of Big Deal PR. An entrepreneur, seasoned writer and project manager with experience at great agencies like Wieden + Kennedy, Carri is also the person behind @PeggyOlson on Twitter. Not only has she managed to keep the unofficial Twitter account for a fictional character from the popular AMC show Mad Men, but she has done it so well that it won her a Shorty Award.

I was able to do a live “Twinterview” with Carri (done fully via Twitter, tracked by the hashtag #Peggy). Thanks to everyone that followed it live!

The unedited transcript is below: 

CarriBugbee @socialnerdia It’s raining in Portland, so it’s a good time to be warmed by the glow of my computer monitor for a #twinterview.

socialnerdia @CarriBugbee I must admit I often confuse your name with @PeggyOlson and vice versa. What’s it like to be linked to this character?

CarriBugbee @socialnerdia Been a wild ride. @PeggyOlson is a great character on #MadMen. I think 2nd only to Don. Tweeting 4 her is fun & challenging.

socialnerdia @CarriBugbee I’d say #peggy is my 2nd favorite too. How has your professional life changed since u started tweeting / thinking like Peggy?

CarriBugbee @socialnerdia I was joking in early ‘08 about working on my social media MBA. Being a #MadMen Tweeter was like working on a thesis.

CarriBugbee @socialnerdia Building & managing thousands of followers 4 @PeggyOlson on top of mnging many other Twitter accts was great experience

(more…)