Web analytics are cool. If you agree with that statement, there’s a good change you’ve spent some time reading Occam’s Razor, the fascinating blog about web analytics by Avinash Kaushik (author of Web Analytics 2.0 and Web Analytics: An Hour A Day).

If you don’t know who Avinash is then just Google “Web Analytics” and you’ll surely find out who he is. I’ve personally  learnt much from his thought-provoking and action-oriented writings, and I’m sure you will too. Below is an interview about some of the hot topics in web analytics today.

1. Tools like Woopra have introduced us to real-time analytics. Is real-time the future of analytics? Why are we not there yet?

There is more and more real-time data available. Google Analytics is updated, officially, every hour. Then there are cool tools like Chartbeat, etc. My personal perspective on real time analytics is…. if you can’t take real-time action then why do you want real time data?

In 99% of the cases real-time data is not actionable (it is not statistically significant and people jump the gun on the wrong signals), and companies (big or small) can’t actually take any action even if there is an actionable signal (change campaigns, landing pages, stop emails from going out or whatever). Then why do you want the data?

Real-time data becomes an excuse to stare at computer screens or do data puking. It keeps people from doing thoughtful analysis and looking at non-tactical things (and adding value to their employer).

If your organization meets these two rules: a) You have enough traffic / responses on your site to get statistically significant data AND b) You have a capacity to change things (take action), you should seek out real time data and you should make use of it. If you don’t meet the two rules take a long hard look at if you are engaging in any activity that is adding to your company’s bottom-line when you tap into real time data.

2. In 2007, you wrote a post  about “engagement” often being an “excuse,” not a metric. Now that we can measure things like comments, Facebook likes, ReTweets, check-ins, etc., what are your thoughts about the importance of measuring engagement?

My point of view on engagement is simple: What the heck does it actually mean? The answer is? Everything to everyone. Hence my minor displeasure at that metric. I believe in clarity of communication and a razor sharp focus on solving specific problems. Hence precise measurements, and naming metrics for clarity.

Engagement means nothing, hence does not drive action. (more…)

Every so often I stumble into an interesting + funny blog with the potential to stick around for a while. The moment I heard about Build-a-Beard, I knew I had to find out more about this “movement” and “organization” led by Kristina Weise and Alex Aizenberg. Please check them out on Twitter and Facebook, and attend the Beard Ball NYC on Feb 4th (with proceeds going to RightRides).

1. Build-a-beard has been getting some much deserved attention. What’s the story behind it? When and how did you get started?

The idea for B-A-B came when I was admiring Paul Bank’s new band, Julian Plenti, at the Guggenheim in August 2009. I (Kristina) found myself in a sea of bearded hipsters.  To keep myself amused that evening, I started picking out the “best beards of the night.”  The next morning, I ran the idea past El Beardo (Alex Aizenberg) to have a blog dedicated to both beards and DIY facial hair creativity and voilà – Build-A-Beard.

2. The world probably wants to know what’s next for you. What’s the future of B-A-B? Will you ever actually take on Build-a-Bear?

Down the pipeline, we hope to throw a Beard Ball in every major city.  Next up for us is Spring/Summer 2010 in Los Angeles.  ‘R Bar’ in Los Angeles, California has already been gracious enough to contact us and offer up their venue.  A bar in Austin has reached out to invite us to Texas.  There is a real need for people to have an outlet for their beards – and that’s where Build-A-Beard comes in.  In addition, each city that we choose to have a Beard Ball, we will obviously pick a niche, community-focused charity to support.  Sadly, we will never take on Build-A-Bear – different industry all together – but bears are rad.

3. As beard experts/connoisseurs that study the art of the beard 24/7, do you ever look down on those who cannot grow a beard?

Build-A-Beard is about the celebration of facial hair, but it also is a nice niche group for those who admire beards.  So if people cannot grow beards, as long as they hold some sort of admiration for those that can (or just mild curiosity), they are welcomed in our bearded world.  Besides, some people are not built (ha ha) to be able to grow one, and that’s OK… at most we will ask of those people is to try. (more…)

On the most recent “The Social Nerdia Show!” I had a conversation with  Angela Natividad and Bill Green, the podcasters behind AdVerve.

Angela’s Twitter profile tells us that she is “VP-Marketing, hypios. Ad scribe, Culture Buzz. Hostess, AdVerve. And yes, still the wholesale purveyor of The Sass™.” Bill Green blogs at MTLB (Make the Logo Bigger), a personal favorite, and  has worked with lots of great brands. You might also know them from their work with AdRants and their appearances on The BeanCast.

Listen to the entire conversation with A &B on the Flash player below. Please subscribe to us on iTunes, stream from mobiles on Stitcher, and listen to upcoming LIVE shows on blogtalkradio.

Angela and Bill told me that they started AdVerve because they wanted to take ad podcasting in a new direction, to a place where every topic is welcome. “Every topic is about advertising. Advertising surrounds everything, all of the nuances from our culture,” Angela told me. Bill added that they wanted to have a “conversational (podcast) and see where things go, the way ad agencies are, the way creatives actually talk about situations.”

While the show is quite open-ended, both of them emphasized the importance of honesty and respect. “We’re careful about what we talk about on the show. We’re honest but respectful of anything that is confidential,” Bill explained. He told me a story that reflects just how much some advertisers and marketers are still not sure what do do with bloggers and podcasters: “There was an incident on the BeanCast where one of the guests on the show was fired, even though he didn’t say anything incendiary.. It was just a very nervous employer.”

Angela and Bill met through AdRants, a blog and email newsletter that provides “marketing and advertising news with attitude,” published by Steve Hall. “I knew Angela had a style that could transform into a different form,” Bill explained. Today, AdVerve already has 15 shows and its first episode was downloaded over 2,400 times. Regarding the future of the show, Angela told me that they “do see an opportunity for AdVerve to expand.” (more…)

I believe we should all seek to do something meaningful with our lives. While paying the bills is essential, we should try to pursue something that we truly get excited about and enjoy doing on a daily basis. We should try to impact the world in a positive way, even if in a small way.

I’m personally passionate about the convergence of technology, marketing, and the social web. I feel like a huge nerd reading the sentence I just wrote, but it’s true. I like to think, learn, and talk about those three things as much as I enjoy playing sports and listening to music. It’s how I’m wired. If you’re reading this, you might be wired like that too.

So this is a short version of the story of how I went from being a social media participant to a social media content producer to a social media manager, in less than one year…

Up until two and a half weeks ago, I was a tech and business consultant. For the three years prior to that, I had been a consultant with a promising career. I had worked on challenging and interesting projects concerning innovative mobile web sites, IT cost-reductions and, my favorite, identifying social media opportunities for communications service providers.

It was going pretty good. However, my interest in social media was growing. I found myself thinking about the rapidly changing social web on a daily basis. I read blogs like TechCrunch and magazines like AdAge. I listened to podcasts like Buzz Out Loud and kept up with the latest in social media thanks to people I had started to get to know as friends (instead of followers) on Twitter.

I was fascinated by all things social on the Internet and I wanted to further explore the future of the web. I needed a creative outlet. I needed a new “home base.” (more…)

Becca Taylor is a Social Media Manager at HP’s Enterprise Business, which focuses on servers, storage, business and IT software/services, and other B2B technologies. On the 32nd episode of “The Social Nerdia Show!,” I had a conversation with Becca and she told me about her role at HP, what the company is doing in the social media world, and her thoughts on community, participation, and personal branding.

Listen to the entire conversation with Becca on the Flash player below. You can also subscribe to us on iTunes, stream from mobiles on Stitcher, and listen to upcoming shows LIVE on blogtalkradio.

HP is a very large company with over 150,000 employees. “The larger the company gets, often, the more difficult it is to really get authentic social media engagement running,” Becca explained. She added that the benefits of social media in business-to-consumer offerings is much more clear than it is in the B2B realm, but her team is helping change that within HP by identifying the value to the company and its customers.

Her team is called “The Social Media Enablement Team” and consists of 6 people with different roles and in different locations. “Our goal is to work with different teams within the division to get them up to speed on the tools, and most of all, understand from a business perspective that they need to approach social media marketing as they would approach any marketing program, with deliberation, responsibility, and objectves,” Becca said.

Becca has been with HP for 10 years. She actually started at Compaq (which was acquired by HP) doing web documentation. She then transitioned into marketing where she “focused on customer advocacy, on how to best use the internet and various tools to enhance the customer experience.”

About a year ago the Enterprise Business division created a team that focused on social media, and Becca was one of the few who joined the team. “I’m thrilled I did,” she told me, “because I love my job. It’s the best job I’ve ever had.” (more…)

Cathy Brooks is a journalist, creative media strategist, and host of the Social Media Hour live podcast. She blogs at Other Than That, which is also the name of her consulting firm, and she has worked for companies like Tech TV (now G4) and Seesmic. In last night’s The Social Nerdia Show! I spoke with her about media, journalism, newspapers, technology, business, and much more. Cathy is not only highly entertaining, she is also incredibly insightful and thought-provoking.

Listen to the entire conversation with Cathy on the Flash player below. You can also subscribe to us on iTunes, stream from mobiles on Stitcher, and listen to upcoming shows LIVE on blogtalkradio.

Cathy’s tagline for her podcast is ‘it’s not about the tools, it’s about what you do with them,’ and it very well reflects her views on technology. She has much appreciation and enthusiasm for “the way that technology is used or not, successfully or not, and the impact that has on the way we buy things, share information, communicate with each other, and just evolve as carbon based life forms.”

The Two Medias

The fact that Cathy has much experience in traditional media led me to ask her about the now very widely use ‘social media’ term. She responded that there are two kinds of media, “media with a capital M and media with a lower case m.” The first one is ‘the media,’ and it includes outlets from large organizations like News Corporation and The New York Times Company, as well as blogs like The Huffington Post and Tech Crunch. “Lower case m (media) are the platforms, the technology, the things we use, the social networks, the real-time stream things like Twitter, Blogtalkradio, Facebook, YouTube, and the list goes on and on,” she explained.

While some would argue that the concept of media is not much more than a channel or a means to deliver some form of content, Cathy think that media has always been social. “Social media to me is a rather redundant term as opposed to an oxymoron like jumbo shrimp. Media is by its nature a social thing and it has become more so in its interactivity, crowdsourced nature, and user generated contributions,” she told me.

The Case for Journalism

There has been much talk about the death of the newspaper and the traditional media organization in the last few years, but Cathy thinks this has been “greatly exaggerated.” She continued to say that while “some of these types of media outlets, some of the mediums, may either die or change greatly, the need for journalism has never been more important.” (more…)

Louis Pagan is a content producer and co-founder of Latinos in Social Media. As one of the first latino voices in the blogosphere with his blog Latino Pundit, Louis has now rebranded himself as an entrepreneur.

While he still blogs, Louis also owns a company called Lat3G Media and he has helped launched projects like the LATISM Heritage Tour. Being a Latin American guy myself, it was very fun to talk with Louis about the bond that unites all latinos and hispanics, as well as topics such as old and new media, and the “social” part of social media in the 25th episode of “The Social Nerdia Show!”

You can listen to the interview in its entirety on the Flash player below, and we would highly appreciate it if you check out our other shows by subscribing to the podcast on iTunes, and streaming it live every Thursday night on blogtalkradio!

Louis and I started the show talking about the fact that October 15th is the last day of Hispanic Heritage month, a tradition that has been around for many decades. Not many know this but Hispanic Heritage month starts on Septemeber 15th because it is the day of independence of many Central American countries, like my very own Guatemala. “It’s like a virtual month, right between the calendars,” Louis said as we spoke about the 4 weeks that have been designated to celebrate our heritage. “I don’t know if it’s the food, the culture, the way we look, the music, the way we dress, speak, we have a common bond and we connect on all different levels, it’s a celebration,” Louis expressed. (more…)